Store Policies

Order processing time is 1-2 business days. Shipping time is 5-7 business days. Please allow 48 hours for tracking information to update via the USPS website. 

The Velvet Shop, LLC. IS NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED ITEMS. No address changes can be made after your order has been placed. If an address change needs to be made, please fill out the customer contact form for your order to be canceled, refunded, and the order must be placed again with the correct address. 

Please allow at least 24 hours for a detailed response.

Thank you. 

No Refunds. All sales are final, and The Velvet Shop, LLC does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.